General Manager at Oto Development LLC in Hoffman Estates, IL
What will you be doing most days? Lead the property in the generation of revenue through sales and marketing efforts Maintain strong knowledge of and relationships in the local market Manage relationships with hotel vendors and negotiates service agreements as appropriate Review financial reports and statements to understand the property's performance versus its budget and expenses while working to determine areas of concern and develops strategies to improve performance Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses. Strives to accomplish financial goals simultaneously with superior guest and team member satisfaction. Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters Ensure service, technical skills, and other training occurs throughout the property Establish and maintains open, collaborative relationships with direct reports and entire team Establish a presence with team members on property and actively solicits team member feedback and utilize an open door policy Hire team members who demonstrate strong functional expertise, creativity, and leadership Observe service behaviors of team members and provides feedback to individuals and/or supervisors. Review comment cards, guest survey results, and other data to identify areas of improvement with team members Analyze service issues and identifies trends while facilitating the development of creative solutions to overcome obstacles Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations Ensure policies are administered fairly and consistently and that each team member's performance is evaluated and recognized where appropriate Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members What are the requirements for this position? You have a minimum of 5 years of progressive hotel management experience You have previous hotel management experience with a proven success in leadership of teams and guest service results You have the financial acumen required to work with and understand financial information and data You have a bachelor's degree or an extensive amount of relevant work experience You have excellent communication skills in order to convey information and ideas clearly (both oral and written), as well as, effective listening skills to understand issues and work toward problem resolution You have prior leadership over direct sales efforts producing at least 50% market mix of total revenues You have a valid driver's license from the appropriate state You have exceptional time management and multitasking skills You have a customer focus and consistently strive to deliver optimal employee and customer satisfaction for the hotel
Salary Range:
$80K
Minimum Qualification
General Manager/Location ManagerEstimated Salary: $20 to $28 per hour based on qualifications.
Salary Range:
$80K
Minimum Qualification
General Manager/Location ManagerEstimated Salary: $20 to $28 per hour based on qualifications.
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