Patient Services Coordinator Trainer (Float)
2.
8 Quick Apply Full-time 15 hours ago Full Job Description Be a part of a team dedicated to helping people build families! Fertility Centers of Illinois is one of the nation's leading infertility treatment practices, providing advanced reproductive endocrinology services in the Chicagoland area for more than 30 years.
FCI is now part of US Fertility! US Fertility is the largest physician-led partnership of top-tier fertility practices in the United States.
The work we do building families offers stimulation, challenge, and personal reward.
At Fertility Centers of Illinois, we believe that every person, every couple, deserves compassionate care during the fertility treatment process.
Every member of our team is dedicated to providing our patients every possible opportunity for successful family-building.
Our goal is simple:
to provide the highest quality of care that results in a healthy pregnancy for our patients.
Together, we make families happen! Eleven (11) nationally and internationally recognized, fellowship-trained physicians Over 42,000 babies born! More In Vitro Fertilization (IVF) procedures than any other practice in the Midwest-more than 25,000 since 1997 State-of-art facilities offering a less costly alternative than hospitals.
The only infertility practice in the Midwest providing professional counseling from in-house, licensed, clinical psychologists and behavioral health specialists One of the nation's first fertility practices to integrate holistic/mind-body approaches to complement medical treatment.
Every day of every year, Fertility Centers of Illinois brings three (3) babies into the world! What if each day you could Make a difference in the lives of others.
Fulfill the dreams of parenthood for a couple or individual.
Work in a team environment that has a common goal.
See challenges as opportunities to excel and grow as an individual while contributing to an important mission.
You can do this here at Fertility Centers of Illinois! We are looking for a Patient Services Coordinator Trainer to support all of our different locations.
The home location for this position will be our office in Hoffman Estates.
The schedule for this full-time position is Monday-Friday, with mandatory occasional weekend rotations.
Individual must be flexible.
Overview:
The Patient Services Coordinator Trainer functions as a team member is responsible for providing training & development for the PSC team to ensure smooth and efficient day-to-day operations as evidenced through patient satisfaction & quality assurance scores.
SCOPE:
This non-exempt position reports to the Office Manager.
I.
Essential Functions:
(In compliance with the American with Disabilities Act, ADA, this description identifies the essential components of the job required to be performed with or without reasonable accommodations.
Requests for reasonable accommodations to facilitate the performance of these essential functions will be given careful consideration.
) JOB RESPONSIBILITIES INCLUDED BUT NOT LIMITED TO:
Responsible for coordinating the training and orientation of new PSC staff and training existing staff on new or revised program policies and procedures.
Coordinates and facilitates the effective delivery of all patient services by regularly monitoring patient flow and program operations.
Maintains a high standard of staff performance by coaching, counseling, monitoring quality assurance and assessing competencies.
Requires frequent travel to multiple offices as needed for training, coverage, or support issues.
Maintains training manual and PSC competency & training checklist.
Works closely with the Office Manager team regarding the onboarding process and training needs.
Maintains open communication with Office Managers regarding any issues related to employees within the PSC team.
Works on special projects as assigned by Office Managers to increase efficiency and improve processes.
Inform Office Managers of any problems regarding PSC staff.
Works with Office Managers to counsel and/or correct any deficiencies or performance problems as needed.
Serves as a resource for questions related to a range of operational issues pertaining to the PSC role.
Participates in and performs such other assignments as may be deemed necessary.
Welcome patients and visitors by greeting individuals in person or on the telephone; answers or refers inquiries to the appropriate person or parties; completes check-in/out functions as directed Source between clinical staff, physicians and management by answering telephones and directing all phone messages to the appropriate individuals in a timely manner.
Responsible for scheduling patient appointments and completing patient registration as needed.
Ensures daily schedules of appointments and encounter forms are printed and reviews insurance status, patient balances due, missing information, etc.
Maintains a clean, orderly work environment that is conducive to the provision and coordination of patient centered care; report any maintenance problems to office manager.
Oversees flow of waiting areas, monitoring patient wait time and communicates delays to patients.
Maintain adequate inventory of office supplies.
II.
CONFIDENTIAL AND SENSITIVE INFORMATION:
Maintain patient confidence and protects operations by keeping all patient information confidential.
III.
SCOPE OF FINANCIAL RESPONSIBILITY:
Assist in maintaining patient accounts by obtaining, recording, and updating personal and financial information as required by this position Accountable for cash drawer, batching encounters, credit card receipts, cash and check payments, balancing payments and deposits, collecting co-payments and other appropriate patient charges FCI requires all applicants to be fully vaccinated for COVID-19 before commencing employment.
New hires will be required to furnish proof of full vaccination prior to their start date.
There may be alternative for an approved exemption based on bona fide medical or religious grounds.
High School Diploma required, Associate degree preferred Minimum 2 years' experience in a hospital or medical setting preferred.
Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving issues Ability to balance multiple priorities and effectively handle challenging situations Excellent verbal/written communication skills Ability to travel between clinic locations on an as needed basis Ability to access, input, and retrieve information from a computer, knowledge of select medical software programs including NextGen preferred Ability to work well in a very fast-paced environment while maintaining professionalism, composure and an individualized, compassionate approach to patient care.
Knowledge of basic office procedures and office machines (i.
e.
computer, fax, copier, etc.
) Ability to actively listen, resolve conflict, and work as part of a multidisciplinary team.
Weekend coverage and travel to other clinic locations to cover are required as needed.
The Fertility Centers of Illinois can offer you the following
Benefits:
An amazing opportunity for you to make a transformative difference in people's lives! Medical (Blue Cross/Blue Shield), dental, life, 401K, STD, LTD, life insurance and vision coverage for full-time employees.
A very generous PTO policy and eight (8) paid holidays.
Pre-tax commuter benefits.
Tuition reimbursement ($5,000.
00) for full time employees after one year! Free Annual Wellness Screenings for all employees.
Flexible Spending Account.
Free Flu Shots.
All offers of employment with Fertility Centers of Illinois are contingent upon the background check, drug screen and reference check process.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Quick Apply Full-time 15 hours ago Full Job Description Be a part of a team dedicated to helping people build families! Fertility Centers of Illinois is one of the nation's leading infertility treatment practices, providing advanced reproductive endocrinology services in the Chicagoland area for more than 30 years.
FCI is now part of US Fertility! US Fertility is the largest physician-led partnership of top-tier fertility practices in the United States.
The work we do building families offers stimulation, challenge, and personal reward.
At Fertility Centers of Illinois, we believe that every person, every couple, deserves compassionate care during the fertility treatment process.
Every member of our team is dedicated to providing our patients every possible opportunity for successful family-building.
Our goal is simple:
to provide the highest quality of care that results in a healthy pregnancy for our patients.
Together, we make families happen! Eleven (11) nationally and internationally recognized, fellowship-trained physicians Over 42,000 babies born! More In Vitro Fertilization (IVF) procedures than any other practice in the Midwest-more than 25,000 since 1997 State-of-art facilities offering a less costly alternative than hospitals.
The only infertility practice in the Midwest providing professional counseling from in-house, licensed, clinical psychologists and behavioral health specialists One of the nation's first fertility practices to integrate holistic/mind-body approaches to complement medical treatment.
Every day of every year, Fertility Centers of Illinois brings three (3) babies into the world! What if each day you could Make a difference in the lives of others.
Fulfill the dreams of parenthood for a couple or individual.
Work in a team environment that has a common goal.
See challenges as opportunities to excel and grow as an individual while contributing to an important mission.
You can do this here at Fertility Centers of Illinois! We are looking for a Patient Services Coordinator Trainer to support all of our different locations.
The home location for this position will be our office in Hoffman Estates.
The schedule for this full-time position is Monday-Friday, with mandatory occasional weekend rotations.
Individual must be flexible.
Overview:
The Patient Services Coordinator Trainer functions as a team member is responsible for providing training & development for the PSC team to ensure smooth and efficient day-to-day operations as evidenced through patient satisfaction & quality assurance scores.
SCOPE:
This non-exempt position reports to the Office Manager.
I.
Essential Functions:
(In compliance with the American with Disabilities Act, ADA, this description identifies the essential components of the job required to be performed with or without reasonable accommodations.
Requests for reasonable accommodations to facilitate the performance of these essential functions will be given careful consideration.
) JOB RESPONSIBILITIES INCLUDED BUT NOT LIMITED TO:
Responsible for coordinating the training and orientation of new PSC staff and training existing staff on new or revised program policies and procedures.
Coordinates and facilitates the effective delivery of all patient services by regularly monitoring patient flow and program operations.
Maintains a high standard of staff performance by coaching, counseling, monitoring quality assurance and assessing competencies.
Requires frequent travel to multiple offices as needed for training, coverage, or support issues.
Maintains training manual and PSC competency & training checklist.
Works closely with the Office Manager team regarding the onboarding process and training needs.
Maintains open communication with Office Managers regarding any issues related to employees within the PSC team.
Works on special projects as assigned by Office Managers to increase efficiency and improve processes.
Inform Office Managers of any problems regarding PSC staff.
Works with Office Managers to counsel and/or correct any deficiencies or performance problems as needed.
Serves as a resource for questions related to a range of operational issues pertaining to the PSC role.
Participates in and performs such other assignments as may be deemed necessary.
Welcome patients and visitors by greeting individuals in person or on the telephone; answers or refers inquiries to the appropriate person or parties; completes check-in/out functions as directed Source between clinical staff, physicians and management by answering telephones and directing all phone messages to the appropriate individuals in a timely manner.
Responsible for scheduling patient appointments and completing patient registration as needed.
Ensures daily schedules of appointments and encounter forms are printed and reviews insurance status, patient balances due, missing information, etc.
Maintains a clean, orderly work environment that is conducive to the provision and coordination of patient centered care; report any maintenance problems to office manager.
Oversees flow of waiting areas, monitoring patient wait time and communicates delays to patients.
Maintain adequate inventory of office supplies.
II.
CONFIDENTIAL AND SENSITIVE INFORMATION:
Maintain patient confidence and protects operations by keeping all patient information confidential.
III.
SCOPE OF FINANCIAL RESPONSIBILITY:
Assist in maintaining patient accounts by obtaining, recording, and updating personal and financial information as required by this position Accountable for cash drawer, batching encounters, credit card receipts, cash and check payments, balancing payments and deposits, collecting co-payments and other appropriate patient charges FCI requires all applicants to be fully vaccinated for COVID-19 before commencing employment.
New hires will be required to furnish proof of full vaccination prior to their start date.
There may be alternative for an approved exemption based on bona fide medical or religious grounds.
High School Diploma required, Associate degree preferred Minimum 2 years' experience in a hospital or medical setting preferred.
Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving issues Ability to balance multiple priorities and effectively handle challenging situations Excellent verbal/written communication skills Ability to travel between clinic locations on an as needed basis Ability to access, input, and retrieve information from a computer, knowledge of select medical software programs including NextGen preferred Ability to work well in a very fast-paced environment while maintaining professionalism, composure and an individualized, compassionate approach to patient care.
Knowledge of basic office procedures and office machines (i.
e.
computer, fax, copier, etc.
) Ability to actively listen, resolve conflict, and work as part of a multidisciplinary team.
Weekend coverage and travel to other clinic locations to cover are required as needed.
The Fertility Centers of Illinois can offer you the following
Benefits:
An amazing opportunity for you to make a transformative difference in people's lives! Medical (Blue Cross/Blue Shield), dental, life, 401K, STD, LTD, life insurance and vision coverage for full-time employees.
A very generous PTO policy and eight (8) paid holidays.
Pre-tax commuter benefits.
Tuition reimbursement ($5,000.
00) for full time employees after one year! Free Annual Wellness Screenings for all employees.
Flexible Spending Account.
Free Flu Shots.
All offers of employment with Fertility Centers of Illinois are contingent upon the background check, drug screen and reference check process.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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