Business Analyst I

Company Name:
Job Description
Determine, implement, and evaluate business metrics to meet ongoing organizational or customer information needs.
Analyze and report on complex data to meet customer needs
Communicate complex data in comprehensible ways.
Identify user needs from user requests and develop strategies by which to meet those needs.
Critically evaluate information from multiple sources and clearly indicate quality of final analysis.
Process Improvement, Analyzing Information , Strategic Planning, Verbal Communication, Informing Others, Emphasizing Excellence, Attention to Detail, Thoroughness, Dealing with Complexity
B.S. degree
Microsoft Excel, PowerPoint, Project expertise
Strong problem solving abilities and communication
Proven experience in customer feedback programs
Develop a formal VOC program: Establish a formal VOC program that encourages two-way communication between the Mobile Commerce Platform Business (MCP) and customers.
Once customer communications channels are established, help MCP implement formal processes to support feedback data collection and management efforts, including implementing technologies to support a unified VOC program.
Focus/User Groups: Set regular interactions in the form of user communities in person, or over phone/web conference call.
Gather information about the way products/solutions are used and how the businesses are applying the technology, what they like/dislike, as well as their future needs.
In addition, review external feedback mechanisms from consumers and document results and report trends to the MCP PMO and Engineering organizations.
Integrate customer feedback into the business: Be sure to work with other parts of the Sears organization to ensure that customer and associate feedback is incorporated into the company's strategic objectives around mobile solutions.
For example, sort through comments to see whether or not a request for improvements in technology has been prioritized by engineering and the program management office.
Gathering customer feedback isn't just about finding out and addressing customer concerns it's about gaining a solid understanding of customer needs, wants and issues.
By consolidating all feedback data into a single centralized system and using that system across the organization, this role will ensure MCP is able to gain valuable insights into what customers need, want and value most, as well as identify important trends and patterns in the data that contributes to business success.

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